Shipping policy

We ship worlwide, except for some countries because of legal restrictions or shipping carrier limitations. The list of restricted countries may change depending on world events, but for now, we don’t ship to the following destinations:

  • Crimea, Luhansk, and Donetsk regions in Ukraine
  • Russia
  • Belarus
  • The Gaza Strip region in Palestine
  • Ecuador
  • Cuba
  • Iran
  • Syria
  • North Korea

Please note that Russia’s war in Ukraine severely limits shipping to Ukraine. For now, we’re only able to ship products fulfilled in our Latvian facilities.

Additionally, our shipping carriers have a list of countries where they temporarily don’t offer international shipping due to circumstances like natural disasters and other service disruptions. You can review the up-to-date information on the USPS homepage.

Please note that the list of countries where we or our shipping carriers don’t offer international shipping may change.

If you wish to know if it is possible to send a certain product to your address, please contact us. We will be happy to investigate this possibility.

 

Estimated delivery time

Since your product is made to order, it takes us a bit longer to deliver it to you. Therefore, you will receive it in a timeframe that can range from 5 to 10 business days (average time for fulfillment, shipping and delivery), depending on the order's destination and also on the carrier chosen by our supplier.

A tracking number will be sent to you upon dispatch so that you can track the delivery of your goods. 

We follow the entire process, from the moment the order is placed, until it gets to you. So if you have any questions regarding your order, you can always contact us, or send us an email at geral@iconica.pt.

 

Payment methods

We use common payment systems and all transactions are secure and encrypted. You can pay with:

  • Credit Card (Visa, Mastercard, Maestro and American Express);
  • PayPal;
  • Multibanco (only if you are in Portugal - MB Reference). A reference will be generated to your email and you can pay it at any MB spot or online with home banking.

 

Cancellations

We gladly accept cancellations within 1 hour of purchase. So if you wish to cancel your order, please contact us, or send us an email at geral@iconica.pt.