FAQ

Yes, they are. These are museum-quality posters printed with techniques and materials that aim at their durability and resistance. The paper is sourced from Japan.

Learn more about the materials used, in the 'Print Details' section.

The estimated delivery time is between 5-10 business days (average time for the whole process):

1. Fulfillment - it takes 2–5 business days to create a product and fulfill an order;
2. Shipping - shipping time depends on product availability and delivery destination;
3. Delivery - once an order is fulfilled and shipped, it’s delivered to the end address.

Colors: white or black background.

Finishes: matte or luster.

Sizes:

• Matte - 30x40 cm / 12x16 in; 50x70 cm / 20x28 in; 70x100 cm / 28x39 in.
• Luster - 30.50x40.64 cm / 12x16 in; 45.7x61 cm / 12x24 in; 61x91.4 cm / 24x36 in.

Learn more about the materials used, in the 'Print Details' section.

Unfortunately, not yet. But it is something we have planned as a future development.

Yes, we ship worldwide, except for some countries because of legal restrictions or shipping carrier limitations.

Learn more about Delivery and Returns.

Shipping is free for all products.

Our posters are shipped in triangular kraft boxes to ensure safe delivery and avoid using plastic caps. Sometimes, when this isn't possible, we use cylinder cardboard tubes.

If the recipient's address was wrong, the product may be lost or not delivered. If this was a mistake on your part, you will be responsible for a new shipment. If it was our fault, we will send a new poster to the correct address free of charge.

In any case, the important thing is that the poster is delivered to the correct address and that all parties are satisfied. We will do our best to ensure that this happens.

Unless the product is experiencing printing errors, or you’ve received the wrong poster, we do not make refunds as this product is made to order. We advise you to place your order with the utmost attention to avoid any mistakes.

If the poster shows printing errors, or you’ve received the wrong poster, please contact us immediately via email at geral@iconica.pt, so we can deal with the case as quickly as possible. Returns, if applicable, must be submitted within 5 days after the product has been received.

If your poster arrives damaged, please contact us via email at geral@iconica.pt, with a photo of it so we can analyse the situation in detail, contact the printing partner and the shipping carrier, in order to arrange a new delivery as quickly as possible.

Unfortunately, not yet. But it is something we have planned as a future development.

Sure! You can include a personalised message when you add a product to your cart in the ‘Order special instructions’ section on the ‘Your cart’ page.

The price won’t be available in the packing slip.

Yes, you can do it up to 1 hour after submission. Contact us within that timeframe via email at geral@iconica.pt, and we'll help you change what's necessary.

After your purchase, you will receive all the information about your order in your email. If this doesn't happen, please contact us via email at geral@iconica.pt and we'll help you through the whole process.

For packages lost in transit, all claims must be submitted no later than 2 weeks after the estimated delivery date.

Please contact us via email at geral@iconica.pt, and we'll help you solve the issue.

Yes, your poster is shipped in a triangular or cylinder kraft box that can be sorted in the paper recycling bins.

All credit card and personal information sent via our store is securely encrypted. We do not have access to and cannot store any of your credit card or confidential information. All payment methods used in our store are secure.

Sure! You can purchase 'Your Custom Movie or TV Series Episode Poster' and have all the frames of your favorite story framed in one beautiful and colorful poster. We'll create a customized poster for you.

Yes, almost always. But sometimes, in rare exceptions and for various reasons, this isn't always possible and in those situations we adjust the frames to be as faithful as possible to the film or TV series episode and to translate its true essence, so that the story can really be identified.

If you've just received your print, you must first remove any tape used for packaging. Take extra care doing this. Discard and recycle all cardboard material used in packaging and do not re-use the cardboard material for long-term storage because it is not archival.

You should always handle the print by the edges and make sure that your hands are clean because the oils from you hands can affect and reduce the archival quality and leave marks on prints - especially in dark areas.

Always try and use both hands to support your print to eliminate the possibility of bending or kinking it. A crease or kink in the print is permanent.

Do not use your hands to wipe off dust as this could damage the delicate surface. It is preferable to use canned air but extreme care should be taken to keep the can upright so no liquid is sprayed on the print. A soft dust brush can be gently used as long as the brush is clean and free of any dirt or oils.

As a general rule, you should be very gentle with your print. You should keep moisture or condensation from getting on the print. Although the ink is quite water resistant, water can still cause damage and leave marks which will be permanently visible once dry. If possible, allow a few extra days for your print to “breathe” before framing. This will insure the inks can completely set and allow gas to escape. Ideally your print should be framed in a method allowing for natural expansion and contraction to occur. Prints have a tendency to expand and contract more in high humidity. If you are unable to do this yourself, search for a professional framer.

Ideally you should hang your framed prints in a location that is not in direct sunlight as this may cause fading or discolouration over time.

With just a little care and by following these tips, you will be able to enjoy your posters for many years to come.

In a nutshell: to ensure that your posters and canvas last for a long time, don’t keep them in direct sunlight or outdoors. They can be gently dusted with a soft dry cloth or a feather duster. Leave the poster stretched out on a flat surface for a few hours before framing it.

If you've found a problem with your order, please take a quick look at these FAQ to see if you can find a solution here. If this doesn't help you, please email us at geral@iconica.pt and we'll get back to you as soon as possible.

No problem, we'll be happy to help you. Contact us via email at geral@iconica.pt and we'll answer you as soon as possible.